They simply enter their existing (old) username and password to sign in to the new website.

YES, if you registered with Amway before November 4, 2021, you will need these credentials to sign into the new website.
Additionally, we are in the process of updating our websites and business apps - and rolling out the new technology globally. If you have international business, you will need to use your previous Amway Online credentials for the countries and apps that have not yet been updated. Once Amway ID has been fully implemented, your new digital identity will give you access to all Amway applications around the world.

They need to first register as an ABO (a Retail Consultant) or a Customer and then sign in with their new Amway ID credentials (email address and password).

If you know your contact email address:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your ABO number, click Continue.
4. Enter your contact email address, click Continue.
5. Go to your email account and locate the email from Amway that contains the reminder of your Amway ID. 
6. Click Sign into my account and sign in using your retrieved Amway ID.

If you do not remember your contact email address but do know your PIN - for ABOs only:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your Account ABO number, click Continue.
4. Click I don’t know my contact email address.
5. Enter your PIN, click Continue.
6. Your Amway ID is displayed on the screen, click SIGN IN and sign in using your retrieved Amway ID.
You are given 5 attempts at entering your correct PIN. After the fifth unsuccessful attempt you are advised to call Amway. 

You can easily change your password via the website. Depending on when you registered with Amway, there is a slightly different process to follow: 
If you registered before November 4, 2021 and will use your PIN to change your password:
1. Go to the Amway website and click Sign In.
2. Click Forgot Password.
3. Enter your Amway ID/username and click CONTINUE. (If you registered before November 4, 2021, your Amway ID/username is still the old credential.)
4. Select the option to Use Account PIN, enter your PIN and click Continue.
5. Enter your new password, confirm the password, then click SUBMIT.
NOTE: If you do not have an email address associated with your account the ONLY option will be to enter your PIN.
If you registered before November 4, 2021 and will use your email address to change your password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Username and click CONTINUE. (If you registered before November 4, 2021, your Amway ID/username is still the old credential.)
4. Select Send an email message to: and click Continue.
You will see now a verification window. DO NOT CLOSE THIS WINDOW! 
An email containing a link to the website will be sent to the email address associated with your Amway account.
5. Go to your email account and locate the email from Amway. Click on the link in the email.
6. Back on the website, enter your new password, confirm the password, then click RESET PASSWORD.
If you registered after November 4, 2021 and will use your Amway ID to change your password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID (emaill address) and click SUBMIT.
You will see now a verification window. DO NOT CLOSE THIS WINDOW! 
An email containing a link to the website will be sent to your email address.
4. Go to your email account and locate the email from Amway. Click on the link in the email.
5. Enter your new password, confirm the password, then click RESET PASSWORD.
After entering and confirming your new password, you will see a message confirming the change. You may now sign in with your Amway ID/username and the new password. 

You can easily change your password via the website. Depending on when you registered with Amway, there is a slightly different process to follow: 
Customers registered before November 4, 2021 and will use their email address to change the password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Username and click CONTINUE. (Since you registered before November 4, 2021, your Amway ID/username is still the old credential.)
4. Select Send an email message to: and click Continue.
You will see now a verification window. DO NOT CLOSE THIS WINDOW! 
An email containing a link back to the website will be sent to the email address associated with your Amway account.
5. Go to your email account and locate the email from Amway. Click on the link in the email which will bring you back to the website.
6. Enter your new password, confirm the password, then click RESET PASSWORD.
Customers registered after November 4, 2021 and will use their Amway ID to change password:
1. Go to the Amway website and click Sign in.
2. Click Forgot Password.
3. Enter your Amway ID (emaill address) and click SUBMIT.
You will see now a verification window. DO NOT CLOSE THIS WINDOW! 
An email containing a link back to the website will be sent to your email address.
4. Go to your email account and locate the email from Amway. Click on the link in the email.
5. Enter your new password, confirm the password, then click RESET PASSWORD.

After entering and confirming your new password, you will see a message confirming the change. You may now sign in with your Amway ID/username and new password.

Soon each user will be able to use a single username and password for ALL Amway digital applications globally. When signing into the new website, the username field is renamed “Amway ID”. Users who registered before November 4, 2021, should enter their old username, while users who registered on the new website will use their email address. After the transition to the new global identity, planned for Phase III at a late stage after new website implementation, all users will enter their unique email address as their Amway ID and create a password with stricter rules. 

1. On the Amway home page, click Register. 
2. Select Register as an Amway Business Owner (ABO). 
3. Enter your details in the online form. 
4. Create a password.
5. Verify your email address by clicking on the link back to the website that was sent to you via email.
6. Sign the contract online using an e-signature. 
If you do not finalise the registration process within the first 30 days, your application will be automatically deleted. 

After registration, an ABO RC has 30 days to complete the ABO CRC requirements and then take the online CRC test. The requirements are 3/100 rule:
   • MIN 3 verified Registered Customers
   • MIN 100 GBP or 125 EUR together.
   • MIN 1 order per each customer.
Once the 3/100 rule is completed, the test is issued automatically, an ABO RC receives an email. Once the test from Amway Academy is passed, the upgrade is automatically confirmed in the system. 
If after 30 days, the ABO RC has not moved to the ABO CRC level, the system automatically makes them sponsor incapable but they can still refer Customers. To become an ABO CRC the ABO RC then needs to do the 3/100 rule within a rolling 12 months period.

There are two ways to register as a Customer:
On the home page:
1. Click the Register button in the top right-hand corner. 
2. Choose Register as Customer. 
3. Enter your details in the online form and follow the step-by-step process to create your account.
During checkout: 
1. Add your chosen products to the shopping cart and proceed to the checkout. 
2. During the checkout process, you will be asked if you want to register as a Customer. Select this option to create your account and follow the instructions to create your account. 

A Customer should first upgrade their account to an ABO Retail Consultant as an online process without having to re-register as an ABO: 
1. Sign in, go to My Account and scroll down. 
2. Locate the Start an Amway business section on the left side of the page and click Register now, then follow the instructions.

If you have an Amway ID: 
1. On the Amway home page, click Register. 
2. Select Register as an Amway Business Owner (ABO). 
3. When you are entering your details on the online form, it will alert you that your email address already matches a current Amway ID in the system. 
4. Tick I'm setting up a multiple business and provide your original ABO number and the country in which you already have registered an Amway business. 
5. You will receive a confirmation email that requires verification. 
6. Go to your email account and click the link in the email that Amway has sent to you. It will redirect you back to the registration form. 
7. Complete the registration. International sponsor is automatically selected. 
If you do not yet have an Amway ID: 
1. On the Amway home page, click Register. 
2. Select Register as an Amway Business Owner (ABO). 
3. Start entering your details on the online form. 
4. Tick I'm setting up a multiple business and provide your original ABO number and the country in which you first registered your business. 
5. Complete the registration process. International sponsor (multiple business) is automatically selected. You will receive a confirmation email that requires verification. 
6. Go to your email account and click the link in the email that Amway has sent to you. It will redirect you to the Amway ID webpage. 
7. Create your Amway ID by setting up your new password.

1.    On the Amway home page, click Sign In.
2.    Select Register as an Amway Business Owner.
3.    Enter your details in the online form.
4.    Create a password and validate your email address.
5.    Congratulations, you have just set up your Amway account!
6.    You now have 30 days to complete your registration.
7.    Simply fill out your Personal Details, upload your Documents and pay Registration Fee.
8.    There is no need for you to e-sign the contractual documents during registration. Instead, you can simply accept Amway's contract terms with a tick of a box.
9.    If you do not finalize the registration process within the first 30 days, your application will be automatically deleted.
10.    Note: If a Customer wishes to upgrade to an ABO, they can upgrade their account online without having to re-register as an ABO.

1. As a Guest
If you are new to Amway and do not want to open an Amway account, browse for the product(s) you want on the Amway website (www.amway.xx) and add them to the shopping cart. Complete the checkout process as a Guest, paying the full retail price.
2. As a Registered Customer
To get special benefits you will need to register as an Amway Customer (either via the Home page through the Register link or during the checkout).
3. As an Amway Business Owner (ABO)
To get Amway products with a special ABO price (20% discount on the full retail price), you need first to register as an ABO. 
As an ABO, you will be able to create a network of Customers and ABOs and get benefits based on their purchases and purchase Amway products for your personal and business use paying the ABO price.

Yes, you can if you are registered with Amway! We developed the Wishlist tool to help users select and monitor products that they may want to buy. It also lets you know if any of your chosen products are unavailable. Your Wishlist can be shared on social media.

1. Find the Order Confirmation email that you received after making the order - it contains a Return Form.
2. Print and manually fill out the Return Form.
3. Pack it together with the products you wish to return.
4. Send the package back to the postal address specified on the Return Form. Once the product(s) are recieved and the return  processed, your refund will be issued via the payment method you used for ordering.

You need to sign in to your account to get full access to all the information on the site. If you still cannot find what you need, use the search function at the top of the home page.

You have to sign in your account on the website as an ABO or a Registered Customer to access our deals and promotions. You can then use the TOP DEALS button at the top of the home page to discover the latest offers and promotions.

You have two options for contacting Amway Customer Service: 
E-mail: InfoCenter-uk@amway.com
Telephone:+44 (0) 20 3684 2540​ 

It can be sent to an address selected by you (home, work, etc. – never to a PO Box)

No. The delivery country/region must always be the same country/region in which the purchase was made.

For all regions including Islands - Order All day - Lead time 3 - 4 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

Please see the Delivery Fees table on the Delivery and Payment Options page

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site.
 There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.

Yes, you are able to do so by calling your local Customer Service Contact Team or via e mail to infocenter-uk@amway.com and asking for the delivery change.

You can:
Change the suggested delivery date
Change the delivery address

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department for further advice how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact centre within 7 days so they'll be able to follow this up for you.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

No, there is no Charge, returns are free if you use the Collection service.

Returning an order is straightforward 

1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

You can contact your sponsoring ABO who will return the products to Amway and refund the payment back to you.
Alternatively, you can select to return the products yourself via the website, selecting Return from the Order Details page, and choosing to have a refund. In this case, the ordering ABO will refund the payment back to you.

Please use our special return form "Subcart Returns" in order to return these products. This is essential in order to successfully process the return. 
Contact our Customer Service department to request the special returns form and arrange the parcel pick-up.
You as the original purchaser must return the money to your customer or downline ABO upon successful completion of the refund.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When you've handed over your return parcel to the carrier, it will take approximately 2 - 3 working days to reach the Parcel collection point.
In this process you can expect your refund within approximately 7 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.